Just like with clothing, jewelry trends fluctuate with the seasons. Some jewelry shops only carry the newest trends, so it can be difficult to find something you like. What is popular? What do the fashion setters wear? These make up the core of many individuals and jewelry businesses. People can feel a huge sense of anxiety when it comes to choosing a type of jewelry.
#MINT AND LILY SHIPPING TIME FULL#
We recommend that you insure and track your package for the full value of the contents.The whole idea of personalization is to choose what you want. If you choose to return and not utilize the Mint & Lily shipping label, we are not responsible for lost or returned packages. Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes. We don’t guarantee that we will receive your returned item.
If you request an exchange or store credit there will be no fee for the return. This cost will be deducted from your refund amount. If you request a refund, you will be responsible for the cost of the label for your return. Shippingįor any approved returns, Mint & Lily will provide a shipping label via email.
If you need to exchange a defective item for the same item, send us an email at you’d like to exchange one item in normal condition for another item, please click here. We will replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at Exchanges There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Please allow up to 2 weeks for your account to be credited. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To submit a refund request, please click here and follow the instructions. To submit a refund, store credit or exchange request, please click here. *Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders. Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team and we will work with you to make things right. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost. To complete your return, we require a receipt or proof of purchase.ĭue to the customized nature of personalized items, we cannot offer returns. It must also be in the original packaging.
To be eligible for a return, your item must be unused and in the same condition that you received it. After 60 days, unfortunately, we can’t offer you a refund or exchange. If you are not happy with any non-personalized item you may return the item(s) to us within 60 days of your purchase.
At Mint & Lily, we strive to deliver inspiration and happiness with each and every order.
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